Customer Service Agent - German speaking role W/M

Entreprise

Konecta is a leader in Customer Care Contact Center. Our expertise allows us to deliver an A-class service to 150 clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) new employees for the following role:

Mission

Your main tasks:

• Incoming and outgoing calls
• Professional emails
• Live support chat

For the following queries:

• General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…,
• Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact ;
• Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and an online account for those who are already part of our client base (reset the password, connection not working…),
• Possibility to move departments, grow, evolve, and take responsibility through time and experience. Positions of relais expert, supervisor, coach, and platform manager.

Profil recherché

• Native German
• Fluency English
• Active listening
• Good interpersonal skills ;
• An interest in cars is a plus ;
• Dynamic, really good reactivity ;
• Organized and flexible ;
• Commercial business and number oriented.

Contract

CDI 36h/week + training session (2 weeks)
Operational hours (multiple teams with different schedules, all 36hrs/w):
- Monday - Friday 8 am to 8 pm
Monthly salary gross 1766,96€
+ 152€ monthly gross for the English language (our official language)1€ for each worked hour regarding attendance, quality and productivity
+ 152€ monthly gross for the Language bonus (German team language)1€ for each worked hour regarding attendance, quality and productivity
+ 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity
25 days off + 6 days RTT
Medical and life insurance
50% of the public transport fee reimbursed
Access to the restaurant of the company, and to the Work Council.

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