Customer Service Agent - German Speaker W/M

Mission

KONECTA :

Konecta est un acteur leader du Customer Management BPO présent dans 24 pays à travers 4 continents et fort de plus de 130 000 collaborateurs passionnés.
Notre approche sectorielle nous permet d’appréhender les spécificités de chaque industrie et cerner au plus près les besoins de nos clients. Nous concevons des solutions de bout en bout couvrant l'ensemble des Customer Business Processes (acquisition, fidélisation, service client, assistance technique et recouvrement) avec le souci permanent de s’inscrire dans un modèle durable. Nos solutions sont bâties sur un portefeuille de services qui intègre aussi bien des services de conseil et d’optimisation de processus que des solutions digitales et technologiques de premier plan.

Konecta is a leader in Customer Care Contact Center. Our expertise allows us to deliver an A-class service to clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognised player in the pharmaceutical industry. We are recruiting for our international site based in Gennevilliers (92230, new employees for the following role:

You will have to manage:

• Incoming and outgoing calls ;
• Professional emails and chat.

For the following queries:

• General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…,
• Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact ;
• Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…).

Profile :

• Bilingual German/English
• Have a sense of service and customer satisfaction
• Empathy, effectiveness of responses
• Very good elocution and very good writing skills
• Autonomy and reactivity
• Demonstrate empathy, caring and reassurance
• Reactivity, dynamism
• Agilitywith IT tools

Opening days and working hours

The operation is open from Monday to Saturday, opening hours are: Monday to Friday 8am to 8pm and 1 Saturday/month from 8am to 2pm. After you do have a rotation in the team, and you receive your planning 2/3 weeks in advance.

Contract

• CDI 36h/week + training session (2 weeks)
• Monthly salary gross 1766,96€
• + 152€ monthly gross for the English language (our official language)1€ for each worked hour regarding attendance, quality and productivity
• + 152€ monthly gross for the German language (The team language)1€ for each worked hour regarding attendance, quality and productivity
• + 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity
• 25 days off + 6 days RTT
• Medical and life insurance
• 50% of the public transport fee reimbursed
• Access to the restaurant of the company, and to the Work Council.

Art der Stelle: Vollzeit

Gehalt: ab 1.766,96€ pro Monat

Sprache:

• Deutsch (Erforderlich)

Arbeitsort: Vor Ort

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