Customer Care Agent - Italian Speaking - Luxury Brand - (F/M) - CDD 6 months - Paris 🇮🇹

Entreprise

MisterBilingue is the first recruitment platform dedicated to bilingual and multilingual profiles in France.

Our mission is to connect these profiles who are looking for a job in France with the best French companies.

MisterBilingue supports companies such as Hermès, Veepee, Blablacar, Sephora, BackMarket and others in their multilingual recruitment.

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👜 Today, we are working with a prestigious luxury brand which is looking for a Customer Care Agent for its European customer service department, with a perfect command of Italian, French and English.

📋 Managing the back office and customer service for the e-commerce business for European countries; the customer service department of the brand is the single point of contact for international customers wishing to contact the European shops.

🎯 As part of a dynamic and international team of 20 Account Managers, you will join a human-sized environment where proximity management is privileged and where collaborative work and team spirit are encouraged.

Mission

In a multilingual and multi-tasking context, you will be the privileged interlocutor of their Italian customers. As an ambassador of the House, your main missions will be the following:

• Responding to e-commerce customers by e-mail and telephone, advising them and developing sales;
• Make outgoing calls in order to be proactive towards certain clients of the company in a spirit of service;
• Be a driving force behind any initiative aimed at improving the e-commerce customer experience;
• Assist customers contacting the shops, guide them in order to offer them a quality, fluid and omnichannel experience : to be the guarantor of the quality of the relationship with the customers but also with the shops, as a privileged interlocutor;
• Provide quality product information to the customer (characteristics, availability, reservations, etc.) or any other useful information, communicate on procedures (purchases, returns, exchanges) and ensure follow-up with the shop concerned.

Profil recherché

You are a friendly and caring person with a strong sense of service and customer focus. You have excellent writing and speaking skills in Italian and English. 🇮🇹

You are assertive, have good analytical skills, autonomy, good stress management (handling of disputes) and a keen sense of priorities. 🧠

You are agile with office automation tools. You appreciate teamwork and would like to be part of a human-sized, international team. 👥

You have a higher education in hotel management, business or communication and/or have experience in one of these fields.

Experience in dealing directly with a demanding and international clientele would be an asset.

Conditions:

• 6 month fixed term contract - 35H
• Position to be filled immediately
• Paris 12th - Bastille 📍
• Days worked: Monday to Friday
• 1 time per month: Monday to Saturday, with one day off during the week
• Shifts: 8am-4pm; 10am-6pm; 11am-7pm; 1pm-8pm (rotation according to schedule)
• Training: Tailor-made integration course, including product, procedure and tool training.
• Salary: 31K€ in package (28K€ base salary + 3K€ of bonus) 💰
• Beyond your training, it is above all your personality and your temperament that will make the difference.

Next steps :

• An interview with one of MisterBilingue recruitment officers
• Then 3 interviews with 3 different people: HR, HRD and then the manager of the department

Personalized support with MisterBilingue:

After the first interview with our consultant, and if you fit the profile, you will benefit from personalised support throughout the recruitment process: coaching before your interview with the client, debriefing, follow-up of your integration if you are hired and evaluation after your first month.

By working with MisterBilingue, you put all the chances on your side!

This company trusts us for this recruitment and you will be able to participate exclusively in their recruitment process.

We invite you to apply now if you think you match the criteria of the position and if it matches yours! 🚀

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