Customer Care Agent - Italian Speaking - English bilingual

Entreprise

Comdata CRM 06 is a leader in Customer Care Contact Center. Our expertise allows us to deliver an A-class service to 150 clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) new employees for the following role:

Mission

You will have to manage:

- Incoming and outgoing calls

- Professional emails and chat

For the following queries :

- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…,

- Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact

- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)

- Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership

- Update relevant databases, and customer records.

Opening days and working hours:

The operation is open from Monday to Friady, opening hours are: Monday to Friday : 8am to 5pm.

Terms and conditions of the contract:

• We offer a permanent contract CDI 36h/week (2 months trial period + 2 weeks traning)
• Monday to saturday : Monday to Friday : 8am to 8pm and saturday : 8am to 2pm.
• Monthly salary gross 1589,47€
• 152€ monthly gross for the English language (our official language)
• 152€ monthly gross for the Italian language
• 152€ monthly gross for the performance bonus
• 25 days off + 7 days RTT
• Medical and life insurance
• 50% of the public transport fee reimbursed
• Access to the restaurant of the company, and to the Work Council.

Profil recherché

• Minimum experience of 1 year in customer relationship (on all the communication channels mentioned)
• Bilingual in English and in Italian
• Very good elocution and very good writing skills
• Autonomy and reactivity
• Demonstrate common sense and a strong analytical mind
• Demonstrate empathy, caring and reassurance
• Reactivity, dynamism, curiosity of spirit
• Agility on the office pack and other IT tools

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