Customer Care Account Manager - Dutch and German Speaker M/F

Mission

Missions

• Agents Management:

  • Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)

  • Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets

  • Training of new Onepilot agents

  • Structure, organize and retain the agents team

• Client Performance:

  • Build and maintain strong relationships with your portfolio of clients

  • Deliver best-in-class quality reporting all the data needed

  • Optimize processes to improve efficiency

  • Identify and capitalize on upselling or cross-selling opportunities

  • Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management)

  • Challenge and refine internal processes

  • Onboarding of new clients with the support of your Account Director

Conditions & avantages

• Start as soon as possible

• Attractive package with equity

• Possibility of very fast professional evolution

• Flexible remote policy

• Regular team events (all-hands, offsite…)

• Experience in customer support or operational roles

• Data-driven mindset with a passion for achieving goals and tackling new challenges

• Strong team player and confirmed problem solver

• Willingness to get hands-on when required

• Fluent in Dutch and German and proficiency English.

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