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Otto group

Knowledge Administrator (m/w/d) focus Italian

Mission

Das bringt Dein Job

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units.

Your Task

You will create working instructions and review/update that on regular basis. Also you will communicate updates/changes on working instructions to inhouse units and service providers. You will collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented. You are the interface to marketing/commercial to update information in the knowledge management tool.

Your Contribution

With the responsibility to ensure that agents read/understand working instructions you will shape the future international CCM.

Your Environment

CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland.

Your Liberties

If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Das bringst Du mit

What You Bring Along

Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you:

Your Education

You have successfully completed a apprenticeship.

Your Experience

You are experienced with handling a high volume of information/documents and to derive and create simplified information (e.g. working instructions, news, general information) for Customer Agents.

Your Skills

You have a minimum B2-level English proficiency as well as a minimum B2-level Italian and the creativity and adaptability to find the right way to communicate knowledge ( e.g. create a diagram, decision tree). You also have strong written and verbal communication skills.

Your Softskills

You are able to work in a structured manner and you have an operational excellence mind based on the customer knowledge.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!

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