IT Support Level 2 Technician (Portuguese speaker) M/F

Our Company

The new flagship of the NTT Group (Nippon Telegraph and Telephone), Japan's 3rd largest group and the world's 5th largest telecom operator with more than 90 billion euros in revenue, Transatel is one of the leaders in cellular connectivity for the Internet of Things. At the same time, Transatel is consolidating its position as a European leader as an MVNE (a company providing complete technological solutions to MVNOs).

To meet the ambitions of customers such as Airbus, Jaguar Land Rover, Fiat Chrysler Automobiles, China Telecom, China Mobile, etc., Transatel brings together IT and telecoms experts from more than 35 different countries at its headquarters in Paris-La Défense.

The revolutions in telecom technologies (5G, eUICC, feature virtualization, cloud, etc.) combined with the explosion of IoT needs and the 'French Tech' innovation positioning adopted by Transatel, offer rich roles and unparalleled career prospects.

Join us to give a new dimension to your professional career: that of excellence, of the International, and quite simply, of the future.

Your mission

You will support, treat and resolve Brazilian Portuguese and English Issues and Requests to follow the Provisioning & Telecom activities. With very good communication skills, you will be in contact with B2B customers, technical providers and experts. You will be able to participate in the Validation Service Process and End-User tests.

Responsibilities:

The role consists in two-folds :

• to follow the issue management procedures and to find out the resolution when it is possible. The more complex ones can then be redirected to the engineering support team for their handling, but you must keep ownership.
• to come up with solutions to improve the efficiency of resolving issues and requests. This would include automating some of the common tasks as well as analysis of the current system to identify areas that can be improved. Also, you will be an important actor on the documentation writing.

Your profile

• Educational Background:

• • Possess a higher education diploma or degree in Engineer Telecom, Informatician, with a successful track record in an NOC operator (preferably Core Mobile) or IT support.

• Minimum Non-Technical Requirements:

• • High level of Portuguese (ideally Brazilian) and English fluency, oral and written (C1 level) - mandatory
  • Friendly, helpful demeanor with the ability to communicate effectively
  • Has excellent time-management and multi-tasking abilities
  • Facility to work with teams based in different countries, on different time shifts
  • Dedication to company values
  • Honest, trustworthy, reliable, and punctual
  • Bring a passion for technology and people to the job
  • Customer satisfaction focus, with strong problem-solving abilities.
  • Very good communication skills and the ability to build positive relationships

• Minimum Technical Requirements:

• • Excellent troubleshooting and problem solving experience
  • High importance to the SLAs’ respect
  • Technical background as Customers or Technical Support as NOC, in telecom industry
  • Experiences on provisioning solutions as jBPM or Orkestra UI, Jira ticketing, Centreon, Grafana, Rundeck…
• • Advanced experience working with remote management, ticketing, knowledge base systems
  • Knowledge in databases (SQL, MySQL, MariaDB), ElasticSearch, Kibana, JSON, JIRA, and documentation development.

If you are motivated to be part of a young, dynamic team with an ambitious project, we invite you to join us and make a meaningful impact. Your contribution will be integral to our continued success.