IT Client Support Analyst for France & Benelux (f/m/d)

About the Role: We are looking for looking for an experienced, high-energy Desktop/Network Support Associate (f/m/d) to join our IT CSA team. In this role, you will support a fast moving and highly productive office, to enable them to deliver a high-quality service to our customers. You will look after all hardware and software issues forwarded via our Global Service Desk with the support from your global team. This will include troubleshooting, maintenance, installs and training, and other services as required. This is a position that will also share and contribute to the Client Support analyst role for the Benelux Office in our External Logistic Facility in Tilburg. Further, this position includes opportunities to enhance contribution and experience by assisting with network administration for the EMEA region.

This position will be located at our facility in Paris, France, with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.

Required Qualifications:

• Bachelor's degree or University Degree in a computer-related field plus minimum 1 years of experience installing and maintaining PC hardware and software in an office environment, or Associate degree in a computer-related field plus minimum 4 years of experience installing and maintaining PC hardware and software in an office environment, or 5 years of experience installing and maintaining PC hardware and software in an office environment
• Experience providing desktop and network support in a Sales office environment
• Knowledge of Windows 10/11, Active Directory & Entra ID, WiFi, IP Networks, iPhone/iPad Apps, Outlook and Microsoft 365
• Foundational knowledge of ITIL and practical experience with ITSM processes and tools
• Ability to provide quality customer service with the willingness to follow standards and procedures, including documentation of processes
• Excellent organizational skills and attention to detail
• Possess strong initiative and self-motivation with willingness to grow and develop within the commitment, keeping up to date with current trends in the industry
• Excellent verbal and written communication skills with the ability to work effectively with a wide variety of technical and non-technical associates in a team environment, including the ability to read and express in English
• Willingness to respond to critical or emergency after-hours business needs
• Ability to travel < 20%

Desired Qualifications:

• Experience with teaching, training, or helping along IT projects
• Extensive knowledge of Microsoft Windows & MacOS operating systems and Microsoft Office Suite with industry-recognized certifications from CompTia, ITIL, Service Now, Microsoft, Cisco, or others
• Analytical approach to troubleshooting hardware and software problems within domain environments, TCP/IP, Canon and HP printers, Microsoft Outlook, and wireless networks

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact