Verena : German customer care agent at Cotton Bird

Can you describe your professional background?

My professional background is quite diverse. During my studies, I worked in an advertising agency and also in a restaurant. I did a master's degree in tourism at the University of Lille and I worked for the Métropole Européenne de Lille, in the writing department. Then, I started as a self-employed person for the association Grand 8 to do guided bike tours. And finally, I found myself as a Customer Service Representative for Cotton Bird.

How did you decide to come to France?

I came in 2015 for an Erasmus year and left to finish my bachelor's degree. I came back for a master's degree in 2017. I still had 2 years of studies and, finally, as I had the proposal to extend my contract at the European Metropolis of Lille, I’ve decided to stay.

Did you encounter any particular difficulties during the search?

I was searching in the culture and tourism field. I had the problem that many positions strongly interested me, but were linked to the public service. Then, the COVID crisis happened just as I was finishing my contract, which limited the search.

What are the differences between Germany and France regarding the job search?

The interviews were by video call. I was not used to this in Germany, but maybe it was due to the COVID situation. I also had a group interview, with about ten people. I didn't know about that kind of interview.

What did you think about the support at MisterBilingue ?

I was contacted by Margaux via LinkedIn and she suggested the offer from Cotton Bird, saying that I might be interested. The same day she called me to discuss the job and I had an interview only one week later! It was very fast and the timing was perfect: it was an offer that really matched my profile. The follow-up was also very appreciable. I started this job at the beginning of March and from the first week, I received a call from Margaux asking me how my first day went. She also told me that there would be a follow-up afterwards. From my perspective, being contacted by Linkedin while you’re looking for a job it’s really helpful!

What are the differences between France and Germany in the way of working?

The number of hours is different. In France, it's usually 35 hours a week. In Germany, it's more like 40 hours a week. Wages in France are lower than in Germany, but so are taxes. Concerning the holidays, at Cotton Bird for example, I discovered this regulation which is apparently national: you first accumulate a certain number of vacations for the following year. It's quite complicated because I'm just discovering.

What advice would you give to other German-speakers on how to integrate well in a French company?

Always be open-minded. You will discover cultural differences, perhaps even in terms of vocabulary, which will grow every day. As for me, I have been living in France for 5 years and I am still learning, which is normal. Also, when you don't understand, feel free to ask.

Are there things in Germany that you miss in France?

Of course, regarding my region, the lakes! But that's what makes it so much fun to go home, to visit family and find regional products.

In short, are you happy with your new position?

Yes, I'm discovering the field of publishing. It's a job that has allowed me to use my language, which I didn't expect. We also communicate a little in English, as we still have teams in Budapest. It is very enriching, because there are many things to learn. For instance, we have a migration underway, which means a change of software, website and everything that goes with it. It came at the right time, I really appreciate the status, there is a very nice team, it's in the center of Lille, I'm very happy!