Winamax is a French website dedicated to online poker and sports betting 🎯
Founded in 1998 and based in Paris, Winamax brings together a large community of over 7 million players in France and Spain 🌍
The company aims to offer all users an exceptional gaming and betting experience, combining cutting-edge technology, exciting entertainment and premium products and services 🎰
Winamax's goal
Satyane, Talent Acquisition Manager at Winamax, contacted the recruitment agency MisterBilingue to find a Customer Support.
Winamax's objective is to find a person who is willing to be the point of contact for German players and prospects in order to answer their messages and questions.
The position offered by Winamax
The role of Customer Support is to develop the Winamax brand and ensure the constant improvement and development of their offer on the German market.
The profile sought must meet the following criteria:
-Be trilingual in French, German and English 🇫🇷🇩🇪🇬🇧
-A passion for sport ⚽
-Excellent writing and communication skills 🗣️
-Team spirit 🤝
-Ability to work both day and night 🌙
Our support
Since December, Winamax had been looking for a trilingual person in German, French and English, able to develop the brand on the German market.
Anaelle, a recruitment expert at MisterBilingue, was responsible for finding the best profiles for the company.
After a full briefing with the client, Anaelle was able to start her search (sourcing and hunting 🎯 ) using our specialist tools.
Once talent has been identified and has undergone a structured interview with our recruiter, Anaelle draws up a shortlist and sends it to the client within 14 days.
Our support doesn't stop there: our team monitors the progress of the candidate's interviews right up to the point of hiring.
Follow-up is also put in place to ensure that the position is taken up as smoothly as possible.
The recruitment process
Once the candidate has been identified, the first step is to organise an initial video interview with our recruiter, so that we can understand their expectations and determine whether their profile matches the client's needs.
Then, as soon as the necessary prerequisites have been met, the candidate's profile is sent to the customer.
The candidate has an initial video interview with the Talent Acquisition Manager. They then complete a written case study to assess their level of German through role-playing. The candidate then has a final interview with the Manager before being hired ✅
The talent offered by MisterBilingue
Thanks to several discussions with the client and an in-depth search, Anaelle was able to find the ideal candidate for the job: Boris B., trilingual Customer Support in French, English and German 🇨🇵🇩🇪
Boris has a passion for sport, particularly football, and became a professional footballer at the age of 20 ⚽
Following an injury, he had to find new professional ambitions. Alongside this experience, he was Customer Success at CaDa solutions Sarajevo. In order to reinvent himself professionally speaking, he decided to travel from 2018 to 2020. After working as a distance English teacher at the Vietnam Talk Center, he settled in Paris and wanted to find a company in the sports sector.
Boris is dynamic, sociable and a good listener👂
Winamax welcomed Boris in March 2024 as a trilingual English/French/German Customer Support! 🎉
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