How did Sephora recruit an English and French-speaking Sales Advisor?
Our client
Sephora is a French perfume and cosmetics company established in 1969 in France. The company has nearly 2,600 stores in more than thirty countries and had a turnover of 1.4 billion euros in 2021.
It is the global leader in beauty and aims to reinvent the future of the industry worldwide.
The company wishes to highlight this desire to innovate, to experiment and to pass on the passion for perfumes and cosmetics.
Sephora’s goal
For the opening of its flagship store on the Champs-Elysées, the cosmetics brand wanted to strengthen its team in order to guarantee a quality sales service within the store.
Myriam, Network Recruitment Manager at Sephora, wanted to find an English and French-speaking Sales Consultant who could represent the brand as an ambassador and transmit its values to French and English-speaking customers.
The job offered by Sephora
For this position, the purpose is to develop sales within the store by offering products and services adapted to the customers, as well as offering a moment of well-being and an exceptional experience in order to develop customer loyalty.
The requirements for the job are the following:
Have excellent customer service skills and be able to turn customer advice into a sale
Be fluent in English and have a good level of French
Be dynamic, responsive, enthusiastic and have a team spirit
This position is offered on both a permanent and fixed-term contract and includes several benefits such as a daily bonus depending on the objectives achieved, lunch vouchers and a sum of money allocated for the uniform.
Our support
In order to strengthen its teams, Sephora contacted MisterBilingue - recruitment agency, which they have trusted since September 2019.
Myriam was able to talk to Jessica, recruitment expert at MisterBilingue, in order to give her information on the type of profile Sephora was looking for. We were then able to launch the search for the ideal candidate for this position.
To make the search more efficient and optimal, Jessica first sources profiles according to different selection criteria and then contacts them to find out about their expectations.
If the criteria are met and the candidate is motivated, a further, longer interview is planned. A sales simulation is carried out to analyze how the candidate behaves in a sales situation.
When the profile is approved, it is then sent to the company and the candidate is supported and advised by Jessica.
The contract for this recruitment mission did not include any exclusivity clause. In fact, Sephora was free to ask other recruitment agencies to help them find their candidate!
The multilingual talent proposed by MisterBilingue
Jessica was able to identify Sephora's expectations and found the ideal candidate for the position: Linda L., bilingual in English and French.
Through her numerous experiences in sales, Linda has acquired versatility and has developed a high quality sense of service and customer relations.
Thanks to her dynamism and enthusiasm as well as her experience in sales, her profile was selected for this position.
Linda joined the dynamic Sephora team as an English and French-speaking Sales Consultant in December 2022!
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