How Premium Voice recruited a German, English and French-speaking E-commerce Support Manager for the Luxury Industry ??

How did Premium Voice recruit a German, English and French-speaking E-commerce Support Manager for the Luxury Industry?

Bringing a brand's voice to life, in high fidelity, that's the promise of Premium Voice!

The international and multi-channel customer relations center focuses on the voice of a brand, as a representation of its digital footprint. The group offers to embody this voice and to manage the entire customer service for companies looking to outsource it.

Whether in the luxury, automotive, banking, food, high tech or household appliance industries, Premium Voice's teams offer a quality service on an international scale.

The target profile

Premium Voice’s team was representing the voice of a prestigious luxury brand in its search for a future French, German and English-speaking customer advisor.

Prerequisites:

• 2 years experience in Customer Support
• Native in German with a good level of English
• Good human contact in both writing and speaking
• Rigor, autonomy and organizational skills

The HR service chosen by the Premium Voice team

In order to find the ideal candidate to join its international team, Premium Voice chose to call upon MisterBilingue - recruitment agency. Indeed, the group attaches particular importance to its solid values, as well as the satisfaction of its clients.

Margaux, our recruitment specialist, understood the group's expectations and immediately started looking for the one in a million to join the team. For this recruitment mission, Premium Voice could count on a guarantee period corresponding to the trial period offered by MisterBilingue; indeed, we committed to replace the candidate if they left during this trial period!

MisterBilingue's multilingual talent

Thanks to her meticulous research, Margaux was able to find the perfect candidate for this position: Faouzi LAZARI, German, English and French-speaking.

His excellent interpersonal skills and customer interaction, as well as his great organizational capacity and his sense of teamwork were more than convincing for this recruitment!

Faouzi joined the Premium Voice team 3 months ago and has fully integrated!