How did Phone Recycle Slution recruit a German and French-speaking Customer Care?
Our client
Phone Recycle Solution is the expert in the trade-in, reconditioning and resale of smartphones.
The startup is the leader in second-hand high-tech products in France.
For just over five years, the company has been buying used high-tech products from international operators, testing them, repairing them and reconditioning them. The products are then resold to committed and loyal partners in the mobile phone industry in France.
The startup has been growing since 2017 and is now a leading player in the circular economy.
Phone Recycle Solution’s goal
In order to guarantee high quality service and customer care, Phone Recycle Solution wanted to be able to respond to any customer, regardless of their language.
Céline, Customer Service Manager, was therefore looking for a bilingual French and German Customer Care to deal with both French and German customers.
The job offered by Phone Recycle Solution
For this position, the objective is to respond to email requests from French and German customers, satisfy customers and organise incoming and outgoing calls.
The requirements for the job are the following:
Have at least one year of experience in sales or customer service
Be fluent in German and French
Have an interest in technology, ecological transition and the circular economy
Be dynamic, social, creative and motivated
This is a permanent position with a health insurance scheme and public transport fully covered, with meal vouchers offered by the company.
Our support
Phone Recycle Solution has been working with MisterBilingue since July 2022 to find international candidates to meet their needs.
Céline was able to discuss with our recruitment expert, Alexandra, to give her the necessary elements to find the ideal profile for this position.
Alexandra had to source profiles with little experience but with soft skills.
The recruitment process for this mission is done in one go. First an appointment is scheduled, then the candidate meets with HR and his/her future manager. Finally, a language test and a role-play exercise are carried out.
This recruitment mission between MisterBilingue and Phone Recycle Solution was based on success: the company only pays if the candidate is recruited.
The multilingual talent proposed by MisterBilingue
Alexandra understood Phone Recycle Solution's expectations and found the ideal candidate for the job: Clara B., bilingual in German and French.
Her multiple linguistic and international experiences have allowed her to have excellent communication skills.
Her versatility as well as her team spirit were convincing in selecting this profile.
Clara joined the Phone Recycle Solution team almost a month ago as a German-speaking Customer Care!
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