How did Mutuaide recruit a Spanish, English and French-speaking Assistance Coordinator?
Our client
Mutuaide, a subsidiary of Groupama, is committed to providing the best possible service in the face of everyday hazards in any situation.
The company has been assisting its customers for nearly 40 years with all types of assistance requests, whether in France or abroad, with a 24-hour service.
Mutuaide’s goal
Mélanie, Recruitment Specialist at Mutuaide, was looking for a Spanish, English and French-speaking Assistance Coordinator to help Mutuaide’s Spanish-speaking customers who need assistance abroad.
The main aim of this role is to reassure the customer and follow up on their medical treatment or repatriation.
Whatever their situation, you must be able to help them and be in contact with them. Every contact person is different, so there is certainly no set routine for this job.
The job offered by Mutuaide
The purpose of this job is to help people that need help in France or abroad.
The requirements for the job are the following:
Have successful experience in customer relations
Speak fluent French, English and Spanish
Enjoy working in a team and be a friendly person
This is a temporary position, which can be converted into a permanent contract at the end of it.
Our support
Mutuaide has trusted MisterBilinge since March 2021 to find the bilingual profiles to join its dynamic team.
Mélanie and Mutuaide made their search all the more easier by letting Margaux, our recruitment expert at MisterBilingue, take the lead on this recruitment project.
For this search, Margaux focused on candidates who had previous experience in customer service and were able to speak French, English and Spanish.
A first interview is conducted with MisterBilingue to check experience and motivation as well as the candidate’s understanding of the position.
Once approved, the candidate meets a recruitment specialist from Mutuaide to validate all of the skills and adherence to the conditions of the position.
A situational test is also carried out, followed by an interview with the manager to present the position in detail and to make sure that both parties are in agreement.
The multilingual talent proposed by MisterBilingue
Margaux, relying on the information provided by Mutuaide, was able to carry out her research and find the ideal profile for this position: Sandra R., trilingual in Spanish, English and French.
Thanks to her multiple experiences in marketing and in customer service, Sandra was the ideal candidate for this position.
Her priority management as well as her rigor and organization were convincing in the selection of her profile.
Sandra joined the Mutuaide team in February 2023 as an International Assistance Coordinator!
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