As a family-owned group, LVMH's mission is to ensure the development of each of its Houses while respecting what makes them unique and strong 💎
In a few figures, LVMH represents 75 companies in 6 sectors of activity and more than 213,000 employees.
The company is the world leader in luxury goods, with a portfolio of more than 70 prestigious brands in wines and spirits, as well as fashion and jewellery 🛍️
LVMH's goal
Lona, Recruitment Manager at LVMH, contacted the recruitment agency MisterBilingue to find a trilingual French, English and German Customer Care.
LVMH's objective is to find someone who is passionate about fashion and innovation.
The position offered by LVMH
The role of the Customer Care is to welcome and deal with customer requests from the Fashion division of the LVMH group.
The profile sought must meet the following criteria:
Be bilingual in German and English 🇩🇪🇬🇧
Be passionate about and have a real affinity for fashion, and be up to date with the latest trends 👜
Be autonomous, dynamic and enjoy working in a team 🤝
Be motivated by customer satisfaction and be proactive 🗣️
Have a strong taste for multicultural environments 🌍
Our support
Since February, LVMH has been looking for someone who can manage the needs of the Group's customers and develop their loyalty.
Alexandra, a recruitment expert at MisterBilingue, was responsible for finding the best profiles for the company.
After a full briefing with the client, Alexandra was able to start her search (sourcing and hunting 🎯 ) using our specialist tools.
Once talent has been identified and has undergone a structured interview with our recruiter, Alexandra draws up a shortlist and sends it to the client within 14 days.
Our support doesn't stop there: our team monitors the progress of the candidate's interviews right up to the point of hiring.
Follow-up is also put in place to ensure that the position is taken up as smoothly as possible.
The recruitment process
Once the candidate has been identified, the first step is to organise an initial video interview with our recruiter, so that we can understand their expectations and determine whether their profile matches the client's needs.
Then, as soon as the necessary prerequisites have been met, the candidate's profile is sent to the customer.
The candidate then undergoes a video interview with the LVMH HR Manager, followed by a language test and a final computer test with the future manager in person.
The talent offered by MisterBilingue
Thanks to several discussions with the client and an in-depth search, Alexandra was able to find the ideal candidate for the job: Anna T., bilingual Customer Care in German and English 🇩🇪🇬🇧
Anna studied business management and international marketing throughout Europe: Finland, Belgium, Ireland and France 🗺️
She also has a number of sales and marketing experiences in different companies, such as Magic Sheets or LDB Mica Research.
Anna is a motivated team player who is interested in different cultures 🙌
LVMH welcomed Anna in May 2024 as a bilingual English/German Customer Care! 🎉
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