How did Little Big Change recruit an Italian and French-speaking Customer Care Agent?
Our client
Little Big Change is the “Babies” part of the Ontex Group, a leading international producer of personal hygiene solutions for babies, women and adults.
This branch reached a turnover of almost 1 million euros in 2019, only a year after it was founded.
With 18 production and distribution sites in more than 110 countries, the Ontex Group is constantly evolving.
Little Big Change’s goal
Christelle, Subscription Relationship Manager at Ontex, was looking to recruit an Italian speaking Customer Care Agent to assist and support Italian speaking customers, with a view to refine the growth strategy of Little Big Change.
The objective of this role is to be the first point of contact between Little Big Change and customers, helping them to use their products and services.
This role also includes a collaboration and exchange with different stakeholders in the company such as marketing or acquisition.
The job offered by Little Big Change
The main mission for this position is to maximize customer value and thus generate profitable growth for the company.
The requirements for the job are the following:
Have at least two years of experience in customer service
Be able to handle difficult or stressful situations
Ideally have a background in communication, business or languages.
Speak fluent Italian and French
Being able to use at least one CRM tool is helpful
Our support
Since May 2022, Little Big Change has trusted MisterBilingue to find bilingual talent that matches the company's ambitions.
Christine spoke to Alexandra, recruitment expert at MisterBilingue, who was able to find the ideal candidate for this position thanks to the information provided by Little Big Change.
Alexandra screened applications that had previous experience in customer relations with emails and calls, and who also spoke Italian.
The first step: Alexandra contacts the candidate, then several interviews are carried out between Little Big Change and the candidate. First, with the Customer Relations Manager, then with the Little Big Change team, and finally with the Human Resources Managers.
These interviews allow the company to understand the applicant’s motivation, their background and whether their profile corresponds to the company's expectations.
The multilingual talent proposed by MisterBilingue
Thanks to her research, Alexandra was able to find the ideal profile for this position: Giulia D., bilingual in Italian and French.
With a degree in Foreign Languages, Civilisation and Language Sciences, Giulia has worked as a commercial assistant in her mother tongue, Italian, and as an au pair where she was able to practice and improve her French.
Her ability to listen and adapt as well as her organizational skills were convincing qualities in the selection of her profile.
Giulia joined Little Big Change in February 2023 as a Customer Care Agent!
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