How did Le Bon marché recruit a Chinese, English and French-speaking Customer Relations Advisor?
Our client
Le Bon Marché was founded in 1852 and comprises two department stores in Paris.
The first one is Le Bon Marché Rive Gauche, a benchmark shop in the French capital, offering an exclusive selection of brands. This shop offers a unique experience and location as well as a quality of service for both its international and French customers.
La Grande Épicerie de Paris is the second department store, which was inaugurated more recently in 2013. It is a fine grocery concept known throughout Europe. The store’s aim is to offer a unique gourmet experience thanks to the expertise of its craftsmen and artists, and to become a reference in gastronomy.
Le Bon Marché's goal
Lou-Anne, HR Business Partner at Le Bon Marché, was looking for an English and French-speaking Customer Relations Advisor to provide a high quality welcome and orientation in the store.
This position’s role is to ensure the development of all customer services, and also to welcome and direct customers in the store.
Thus, the person in charge of this position will have to receive and resolve customer complaints.
The job offered by Le Bon Marché
In team with the Customer Relations Managers, the Customer Relations Advisor will be the point of contact of the store’s customers, providing a high quality welcome, guidance and service.
The requirements for the job are the following:
Speak fluent English with French as a mother tongue as well as a third language if possible
Have successful experience in reception
Have great interpersonal skills
A sense of service in a high-end environment for demanding customers
Be able to react quickly and have a team spirit
Our support
As part of its commitment to offer a high quality service that is as demanding as its customers, Le Bon Marché trusted MisterBilingue - cabinet de recrutement - to recruit a Customer Relations Advisor. This collaboration started in April 223 to help the company multilingual profiles.
Alexandra, recruitment expert at MisterBilingue, was in charge of finding the best profiles for Le Bon Marché for this recruitment mission.
First, a pre-qualification of the candidate is carried out to find out about their expectations, and the candidate can also learn more about the conditions of the job.
Then, an interview is led by the Human Resources to validate the candidate’s experience, motivation and knowledge of the company.
Another interview with the manager provides an opportunity to put the candidate into practice, after which a reference check is carried out with the candidate’s previous employer.
This recruitment process for this position is fairly quick, taking between one and two weeks.
The multilingual talent proposed by MisterBilingue
After a couple of exchanges and a defined idea of the profile type they were looking for, Lou-Anne, with Alexandra’s help, found the ideal candidate for this position: Daniel M., trilingual in Chinese, English and French.
His career in the legal fluid has helped him acquire a certain rigor in his work, which is an important quality in such a demanding environment as Le Bon Marché’s.
His experience as a luxury demonstrator at Ergalis has also given him excellent interpersonal skills, which are required for this job, where you are in direct contact with customers.
Le Bon Marché welcomed Daniel in April 2023 as a Customer Relations Advisor!
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