Hermès is a prestigious French luxury house that used to be specialised in the sale of harnesses and saddles. Today it offers leather goods, ready-to-wear, perfumes and also watches 🌟
Founded in 1837 by Thierry Hermès in Paris, it remains faithful to its artisanal model and humanist values by passing on its know-how of excellence to create useful, durable and elegant objects in the image of the House of Hermès.
The company is committed to a responsible approach that covers the cultural, societal and environmental spheres, both in its production and its development. 🤝
Hermès’s goal
To find an E-commerce Support Officer, Manon, Recruitment Manager at Hermès, contacted the recruitment agency MisterBilingue.
Hermès' objective is to recruit a person who can meet the expectations of the company's end customers and guarantee excellent customer relations for the brand.
The job offered by Hermès
The role of the E-commerce Support Officer is to be the main contact for Hermès customers, managing the back office and Customer Service, as well as answering incoming calls for the Italian and UK shops. 🇮🇹🇬🇧
The profile sought includes the following characteristics:
Be empathetic and caring 🧘🏼♀️
Have good interpersonal skills and excellent writing and speaking skills in Italian, English and French 📞
Have the ability to analyse and work independently
Be comfortable using office automation tools 💻
Have a higher education qualification in hotel management, business or communications and/or have experience in one of these fields
Our support
Hermès was looking for someone with a real sense of service who was ready to join a dynamic, international team.
Alexandra, recruitment expert at MisterBilingue, was in charge of finding the best profiles for the company.
After a full briefing with the client, Alexandra was able to start her search (sourcing and headhunting 🎯 ) using our specialist tools.
Once talents has been identified and interviewed by our recruiter, Alexandra draws up a shortlist and sends it to the client within 14 days.
Our support doesn't stop there: our team monitors the progress of the candidate's interviews right through to recruitment.
A follow-up is also put in place to ensure that the position is taken up as smoothly as possible.
The recruitment process
Once a candidate has been found, the first step is to conduct an initial interview with our recruiter to find out what the candidate's expectations are, and whether his or her profile matches those of the customer.
Then, as soon as the necessary prerequisites have been met, the candidate's profile is forwarded to the customer.
After an initial interview with the HR Manager, the candidate will have a second interview with the Team Leader to validate their experience, motivation and knowledge of the company. 🧠
The talent proposed by MisterBilingue
Thanks to several exchanges between Ludovic and Manon, and a thorough search, Alexandra found the ideal candidate for the job: Anisa D., trilingual E-commerce Support Officer in English, French and Italian.
Before continuing her law studies in Italy, Anisa spent two years in Paris working as an au pair. 🇨🇵
She also had the opportunity to work in a number of customer-related roles in Italy. Anisa first worked in a hotel as a receptionist. She then spent 3 years as a Brand Ambassador at Dior, where she was able to advise and support customers.
Rigorous and empathetic, Anisa is well versed in the codes of luxury, having always worked in this sector, and aspires to deepen her knowledge in this field ✨
Hermès welcomed Anisa in November 2023 as a trilingual Italian, English and French E-commerce Support Officer 🇮🇹🇬🇧🇨🇵!
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