Cotton Bird is a workshop design and printing studio founded in 2011.
Their mission is to accompany the happy events of life with sharp and original collections 🗒️
Based in Lille (Hauts de France region) and in Perpignan (Occitanie) region, the company is recognised throughout Europe 🌍
Cotton Bird is a committed brand. Indeed, the products are created and produced in France, it is one of the companies who has a strategy to reduce CO2 emissions and their workshop only uses certified compostable and biodegradable inks 🌱
Cotton Bird's objective
Laure, HR Manager at Cotton Bird, contacted the recruitment agency MisterBilingue to find a Customer Support Manager.
Cotton Bird's objective was to find someone who was ready to join a team dedicated primarily to the German market 🇩🇪
The position offered by Cotton Bird
The role of the Customer Support Manager is to support customers throughout their purchasing process, from arrival on their site to receipt of their order.
The profile we are looking for must meet the following criteria:
Bilingual in French and German 🇫🇷🇩🇪
Have excellent interpersonal skills and impeccable oral and written communication skills 🗣️
Have an initial professional experience in customer relations, ideally in the e-commerce sector 💻
Ally curiosity, creativity, rigor, commitment and agility
Have knowledge of Adobe Suite software, particularly Photoshop, InDesign and Illustrator 🎨
Our support
Since February, Cotton Bird was looking for a bilingual person in German and French, able to advise and help their customers in Germany with their stationery needs.
Alexandra, recruitment expert at MisterBilingue, was in charge of finding the best profiles for the company.
After a full briefing with the client, Alexandra can begin her search (sourcing and hunting 🎯 ) using our specialist tools.
Once talent has been identified and interviewed by our recruiter, Alexandra draws up a shortlist and sends it to the client within 14 days.
Our support doesn't stop there: our team monitors the progress of the candidate's interviews right through to recruitment.
A follow-up is also put in place to ensure that the position is taken up as smoothly as possible.
The recruitment process
Once a candidate has been found, the first step is to conduct an initial interview with our recruiter to find out what the candidate's expectations are, and whether his or her profile matches those of the customer.
Once the necessary prerequisites have been met, the candidate profile is sent to the customer.
After an initial interview with the Sales Director, the candidate will have a second interview before being hired ✅
The talent proposed by MisterBilingue
Thanks to several discussions with the client and an in-depth search, Alexandra was able to find the ideal candidate for the job: Vincent S., bilingual Customer Support Manager in French and German 🇨🇵🇩🇪
Vincent has a Master's degree in Arts, Literature and Languages, with a major in German 🎨
During his studies, he held a number of positions. First, he was an account manager for a company representing the Lacoste brand. He then worked in his university library, providing information and advice to students and teachers. 📚
After his Masters, Vincent wanted to become a German/French interpreter/translator. But with AI threatening to wipe out this profession, he was looking for a job where he could use German and his professional skills.
Vincent is organised, empathetic and at ease with IT 💻
Cotton Bird welcomed Vincent in April 2024 as a Customer Support Manager bilingual in French and German! 🎉
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