Blablacar is a paid community car-sharing platform that has been bringing together drivers and passengers who want to share a car journey and the associated costs since 2004.
Their main objective is to enable passengers to travel at low prices and drivers to reduce their costs. This system also helps to reduce travelers' carbon footprint! 🚗🌍
Blablacar’s goal
Rupal, Global Talent Acquisition Manager at BlaBlaCar, asked the recruitment agency MisterBilingue to help him find a French/English-speaker Customer Relation Senior Agent.
The role of the Senior Customer Relation Agent is to provide a quick response to customer queries in order to resolve their problems efficiently. More broadly, he or she contributes to customer retention and loyalty and helps to improve the brand's image.
The job offered by Blablacar
The aim of the job is to respond to customer queries and requests in different languages, 7 days a week. The vision and current goal of this position is to increase expertise within the in-house team (social media, content, quality assurance, etc.).
The profile sought includes the following characteristics:
Experience in customer service 👥
Native French and C1 level English 🇫🇷🇬🇧
Ability to prioritize a heavy workload while balancing the needs of our business and members ⚖️
Familiarity with Microsoft Office and Google Suite 💻
Previous experience of using a car sharing service as a driver and/or passenger 🚗
Our support
Since July, Blablacar has been looking for new talent to strengthen its teams.
Imran, a recruitment expert at MisterBilingue, was tasked with finding the best profiles for Blablacar.
After a full briefing with the client, Imran was able to start his search (sourcing and headhunting 🎯 ) using our specialist tools.
Once talents has been identified and interviewed by our recruiter, Imran draws up a shortlist and sends it to the client within 14 days.
Our support doesn't stop there: our team monitors the progress of the candidate's interviews right through to recruitment.
A follow-up is also put in place to ensure that the position is taken up as smoothly as possible.
The recruitment process
First of all, when a candidate is found, he or she has an initial interview with our recruiter to find out what the candidate's expectations are and whether his or her profile matches those of the client.
Then, as soon as the necessary prerequisites have been met, the candidate's profile is sent to the client. The candidate then has an initial interview with Human Resources to validate their experience, motivation and knowledge of the company.
Candidates are then asked to complete a case study to assess their technical skills. ✍️
A second interview with the Europe manager is organized to test the candidate's fluency in English and confirm their motivation.
The talent proposed by MisterBilingue
Thanks to several exchanges between Rupal and Imran and a thorough search, Imran found the ideal candidate for the job: Allison G., English and French-speaker.
Thanks to her many years living abroad, particularly in Ireland and Portugal, she has been able to strengthen her English language skills.
She has held a number of Customer Service positions with well-known companies such as Asos, Expedia and Wix. She also worked for Egencia, a subsidiary of Expedia, when she moved to Ireland.
During her various assignments, she was able to develop skills in managing customers, their needs, advice and complaints. Her experience at Wix enabled her to manage more complex and technical requests, which she was able to handle thanks to her good organization.
Allison's other strengths are that she has excellent interpersonal skills and enjoys helping people. She's a calm person who doesn't take things to heart and knows how to prioritize her tasks.
This role is close to Allison's heart because she feels very close to the company's values.
Blablacar welcomed Allison in September 2023 as Customer Relation Senior Agent French/English! 🎉
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