How AON Chapka recruited a French and Spanish-speaking Customer Service Manager for the travel insurance industry ??

How did AON Chapka recruit a French and Spanish-speaking Customer Service Manager for the travel insurance industry?

AON Chapka is a broker specializing in travel insurance for all types of needs worldwide.

The travel insurance company wants to support its customers and bring them concrete solutions with high added value. The aim for AON Chapka is to ensure the best experience possible for the customer.

The target profile

AON Chapka's ambition is to satisfy its Spanish-speaking customers as much as possible and make their experience enjoyable with a French / Spanish-speaking Customer Service Manager.

Prerequisites:

• Have significant experience in an insurance company
• Excellent command of Spanish, French and English
• Have a real sense of customer service
• Be able to write well

The HR service chosen by AON Chapka

AON Chapka wanted to find the best profile for this position, and called on MisterBilingue - recruitment agency which has proven expertise in this type of profile.

Jessica, our recruitment specialist at MisterBilingue, was able to identify the group's expectations and started looking for the ideal candidate to join the AON Chapka team.

A guarantee period was granted to AON Chapka by MisterBilingue. If the candidate decides to leave during the trial period, we are committed to finding a replacement at no extra cost.

MisterBilingue's multilingual talent

Having perfectly identified the profile sought by AON Chapka, Jessica was able to find the ideal candidate for this position: Marcela N.G., bilingual in French and Spanish!

Marcela was in charge of Spanish, French and English-speaking customers at Webhelp, for various sectors such as the hotel industry, new technologies and tourism, including travel.

Her excellent interpersonal skills and her desire to provide the best possible customer experience were very convincing for this position.

AON Chapka welcomed Marcela a month and half ago and she is now fully part of the team!