Competence Call Center offers premium, internationally award-winning call centre services. Whether for incoming calls, hotline support, outbound call campaigns, e-mail communication or written correspondence with customers, they have proven their "competence" more than 100 million times, fulfilling their promise and supporting more than 100 million customers.
More than 8000 CCC employees
22 locations (Aachen, Barcelona, 2 x Berlin, Biel, Brașov, Bratislava, Bucharest, Dortmund, Dresden, Duisburg, 2 x Essen, Gdansk, 2 x Istanbul, Izmir, Leipzig, Paris and Vienna)
11 countries (Austria, Bosnia and Herzegovina, France, Germany, Latvia, Poland, Romania, Slovakia, Spain, Switzerland, Turkey)
54 international awards
Date of creation : 1st July 1998
Which profiles?
After signing a collaboration contract with a prestigious ready-to-wear customer , we needed to set up and recruit a multilingual Customer Support team to cover different European countries (France, Spain, England, Germany).
Notre savoir faire technique et managérial a déjà été validé, il nous manquait donc les ressources humaines pour mener à bien ce projet et répondre aux exigences de notre client : compétences linguistiques, appétences pour l'univers de la mode, excellent sens du relationnel, expérience en relation client.
Our recruitment needs were as follows:
1 Bilingual English supervisor
3 account managers bilingual Spanish / bilingual German / bilingual English
Why did you choose Mister Bilingual?
We had identified Mister Bilingual even before signing this new client. As a recruitment player with expertise in multilingual profiles , it was relevant for us to test their performance on this recruitment campaign.
Which HR service have you chosen? The stakes of the successful completion of the recruitments and our willingness to meet the deadlines imposed by our client led us to turn to the recruitment missionBecause.
L'objectif était de confier l'intégralité des recrutements à un partenaire expérimenté.
of the number of recruitments, we were able to agree on an affordable rateThe successful operation of Mister Bilingual also convinced us of the willingness to go through this firm for this first collaboration. More information on the recruitment mission
What were the returns?
Anna, consultante au sein de Mister Bilingue, a su très vite cerner nos besoins en terme de compétences techniques, linguistiques et de savoir-être.
We only received qualified candidates qui répondaient à nos attentes.
Des entretiens ont ensuite été fixés et nous avons identifié les profils correspondant au mieux aux critères du poste.
After validation following reference checks, we confirmed their hiring and prepared their integrationToday, we are.
Quatre mois plus tard, ces profils font toujours partie de Competence Call Center.
satisfied with Mister Bilingual's service and continue our collaboration on new multilingual profiles for our current client but also on new international projects.
Author
Anissa - Competence Call Center
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